Privacy policy
PRIVACY POLICY
(GDPR)
Last updated: 27/10/2025
The purpose of this Privacy Policy (the ‘Privacy Policy’) is to formalise our commitment to respecting the privacy of users of the website https://tryzenaly.com/ (the ‘Website’) operated by TryZenaly.
The Privacy Policy and the Website's Terms and Conditions of Sale form a contractual whole. All capitalised terms not defined in this Privacy Policy are defined in the Terms and Conditions of Sale.
In providing our Site, we process your personal data in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016 (‘GDPR’) and under the conditions set out below.
Personal data refers to any information relating to an identified or identifiable natural person. We collect and process personal data in connection with the provision of our Services or communication about these Services exclusively in strict compliance with the GDPR.
We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. Therefore, you will never be asked to provide personal data considered ‘sensitive’, such as your racial or ethnic origin, political, philosophical or religious opinions.
By registering on the Website, you authorise us to process your personal data in accordance with the Privacy Policy. If you do not agree to the terms of this Privacy Policy, please refrain from using the Website and the Services.
1. In what circumstances do we collect your personal data and what data is collected?
We may collect and store your personal data in the following circumstances:
• Browsing the Website;
• Creating an account, making an online payment, placing an order, subscribing to a newsletter.
• Contacting us (customer service).
We use your personal data to enable the implementation and management of the Website's Services and to respond to your specific requests. We also use your personal data for the purpose of operating and improving our Services, our Website and our approach. This information is used solely by us and enables us to better tailor our Services to your expectations.
If you have opted to receive emails and messages from us when creating your Account, you will receive electronic and alphanumeric messages about our products and promotions. We will use the personal data you provided when registering. You can unsubscribe from these messages at any time.
1.1 Browsing the Website
Connection data. Each time you connect to our Website, we collect personal data such as your IP address and your computer's MAC address, the date and time of connection, and information about the browser you are using.
Browsing data. We also collect information that identifies how you access the Website, which pages you visit and for how long. In this context, we may use cookies.
1.2 Creating an Account
Access to some of our Services may require you to create an Account first. In this case, you will be asked to provide certain personal data when creating your Account, including your first and last names, postal address, email address, and telephone number.
1.3 Payment
Some of the Services available may be subject to a fee. To this end, you agree that we may use external service providers who may collect personal data for the purpose of enabling the proper functioning of credit card or other payment processing services and, where applicable, the delivery of products or services.
To pay for your purchase, you must provide your billing details and payment details, including your credit card number, expiry date, security code and cardholder name if paying by credit card.
You may also be asked to provide the name of your telecom operator, your mobile phone model and a valid mobile phone number so that purchase instructions can be sent directly to your mobile phone.
We keep records of your payments and the purchases you make. These transaction details are stored either in our systems or with our external payment provider. This information is kept for internal purposes, including accounting, compliance, and legal requirements, as explained in Section 5 of this Privacy Policy.
When creating your Account, you may choose to receive our newsletter, which includes updates, new products, services, and promotions. You can also subscribe by entering your email address in the dedicated fields on the Website. You may unsubscribe at any time, free of charge.
To respond to requests made to our Customer Service and verify your identity, we may use your first name, last name, email address, and phone number.
We use technical and organizational measures to protect your personal data and ensure its security, integrity, and confidentiality so it cannot be altered, damaged, or accessed by unauthorized third parties. While we take necessary precautions, no security system is entirely infallible. You are responsible for keeping your Account password confidential. Do not share it, and remember to log out when using a shared device.
Your personal data may be shared with third-party service providers who operate services on our behalf, such as processing payments and powering Website features. Your data may also be transferred outside the European Union to process your order. All transfers outside the EU are protected by Standard Contractual Clauses approved by the European Commission, and some transfers to the United States may be protected by the EU–US Privacy Shield. Unless a third party asks you to accept its own terms and privacy policy, service providers receiving your data will use it only to operate our Services. We will never share your personal data with third parties for marketing or commercial purposes without your consent.
We may disclose your personal data to administrative or judicial authorities when required to identify or prosecute individuals who may harm our rights, other users, or third parties. We may also be legally required to disclose your data.
We keep your personal data for 5 years. This allows us to process your order, manage returns and refunds, and cover the period beyond the legal warranty. The legal basis for this processing is either your consent or the performance of the sales contract.
A cookie is a small text file placed on your device when you visit an online service. Cookies help recognize your device for a limited period. Cookies stored with your consent are deleted 13 months after being placed. The cookies we use allow us to generate statistics, adapt the Website to your device settings, remember information you enter, provide access to secure areas, and maintain security. Social media cookies may also be generated through sharing buttons. When you first visit the Website, a cookie banner will appear. Continuing your navigation means you accept the use of cookies.
You can configure your browser to accept or refuse cookies at any time. Refusing cookies may affect your browsing experience and access to certain services. Instructions for managing cookies differ depending on your browser (Internet Explorer/Edge, Firefox, Safari, Chrome). For more information, you can visit the CNIL website.
You have rights over your personal data. In accordance with GDPR (Articles 15–22), after verifying your identity, you may request access, correction, or deletion of your data. You may also object to processing, request limitation, decide what happens to your data after your death, withdraw consent, or request data portability. To exercise your rights, you can contact our Data Controller at: contact@zenaly.com or by mail at: 60 rue François 1er, 75008 Paris, France.
We may update this Privacy Policy at any time, and you are encouraged to review it regularly. Changes will be posted on this page. Continued use of the Website after updates means you accept the changes. If you disagree with major changes, you must stop using the Website. You may also contact the CNIL directly via its website or by mail: Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07.