Terms of sale
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: 27/10/2025
ARTICLE 1 – GENERAL PROVISIONS
These General Terms and Conditions of Sale (“Terms” or “T&Cs”) apply to all transactions carried out on the website operated by the company (the “Website Operator”). The Terms are permanently available on the site for consultation and can be provided to customers on request through various means.
Placing an order on the website requires full acceptance of these Terms. Before confirming any purchase, the customer must indicate agreement by ticking a dedicated box or clicking a specific button confirming that they have read and accepted the Terms.
Confirmation of the order by the customer means they accept the Terms in force on the date of the order. The Website Operator undertakes to archive and keep a copy of these Terms so that they can be consulted later if needed.
ARTICLE 2 – PRODUCT INFORMATION
The website offers online sales of the following product: a posture-correcting bra (the “Product(s)”). These Products are available to any user, whether an individual or a legal entity (the “Customer”).
Each Product is presented with a detailed description, either provided directly by the supplier or accessible via an external link to the manufacturer’s website. This description highlights the essential characteristics of the Product. Product images shown on the website are for illustration only and are not legally binding. Any user instructions or manuals, if applicable, are available on the site or provided at the time of delivery. All Products sold comply with the legal requirements in force in France.
The Customer is fully responsible for the conditions and consequences of accessing the website, including any fees charged by third parties such as internet service providers. These costs remain at the Customer’s expense. The Customer is responsible for ensuring they have the necessary equipment to access the website and that their setup is secure and suitable for the intended use. The Customer must ensure that their computer configuration does not pose security risks and is capable of browsing the website correctly.
ARTICLE 3 – ORDERS PLACED ON THE WEBSITE
The Website Operator strives to ensure that Products are available, but they are offered subject to stock availability. If a Product ordered by the Customer becomes unavailable after the order is confirmed, despite the Operator’s best efforts, the Customer will be informed by email as soon as possible.
The Customer will then be able to choose between:
• Receiving a replacement Product of equivalent quality and price to the one originally ordered, or
• Receiving a refund for the unavailable Product, issued no later than thirty (30) days after payment.
Apart from the refund of the unavailable Product when the Customer chooses that option, the Operator is not required to pay any additional compensation for cancellation.
Unless otherwise stated in these Terms, and without prejudice to any statutory right of withdrawal, orders placed by the Customer are considered firm and final.
ARTICLE 4 – PAYMENT METHODS
The Customer acknowledges that placing an order on the website constitutes a financial commitment and that payment is required in exchange for the Product ordered.
The Website Operator reserves the right to verify the validity of the payment before shipping the order and may use any necessary means to do so.
For transactions, the Website Operator accepts the payment methods listed on the website at the time of ordering.
ARTICLE 5 – PRICE AND PAYMENT
The price of the Products at the time of order is shown in euros (€), including all applicable taxes (TTC), excluding delivery and shipping costs (unless otherwise indicated).
During promotional periods, the Operator guarantees that the promotional price will apply to all orders placed during the advertised promotional timeframe.
Payment must be made exclusively in euros (€). The full amount becomes payable as soon as the order is confirmed. The prices displayed take into account any discounts or special offers the Operator may grant. Any additional delivery or shipping fees, if applicable, will be added to the Product price and clearly indicated before the Customer confirms the order.
The total amount payable by the Customer, including a breakdown of the price and any additional fees, is clearly shown on the order confirmation page.
ARTICLE 6 – FORMATION OF THE CONTRACT
The contract between the Website Operator and the Customer is concluded once the Customer confirms their order. This confirmation is carried out using a “double-click” process: the Customer selects the Products, reviews them in the shopping cart, accepts the Terms and Conditions of Sale, and then proceeds to payment by entering their payment details.
This “double-click” process constitutes an electronic signature, which has the same legal value as a handwritten signature and definitively confirms the Customer’s order.
The Website Operator undertakes to securely store order records and invoices, which constitute reliable evidence of the contract. Unless proven otherwise, these records are considered valid proof of the transactions between the Website Operator and the Customer.
The Customer may cancel the order in writing for reasons such as non-conformity of the Product, a significant delay in delivery, or an unjustified price increase, and request a refund of any deposit paid, with interest where applicable. The Website Operator may also cancel the order if the Customer refuses delivery or fails to complete payment at the time of delivery.
ARTICLE 7 – RETENTION OF TITLE
The Website Operator remains the sole owner of the Products ordered on the website until full payment of the price has been received, including any applicable delivery charges.
ARTICLE 8 – SHIPPING AND DELIVERY
The online sales offers presented on the website are reserved for consumers residing in France or, where applicable, in another member country of the European Union, with delivery restricted to these same geographical areas.
“Delivery” refers to the moment when the Customer takes physical possession of, or control over, the Product.
Shipping fees are those specified at the time of order confirmation and are deemed accepted when the Customer validates their order.
The Operator undertakes, in accordance with the delivery deadline indicated on the website for each Product, to deliver the Products within a maximum of thirty (30) days from receipt of the order.
Delivery times are indicated in business days on the website at the time of ordering. These times include preparation, dispatch, and the transit time of the carrier.
The Operator undertakes to dispatch the Products within the times stated on each Product page and in the shopping cart, provided that payment has not been refused.
If one or more Products cannot be delivered within the initially indicated timeframe, the Operator will send an email to the Customer with a new estimated delivery date.
Products are delivered to the address specified by the Customer when placing the order. It is the Customer’s responsibility to ensure that this address is accurate. The Operator cannot be held liable if an incorrect address prevents or delays delivery.
Upon delivery, a signature may be requested as proof of receipt.
At the time of delivery, the Customer must check that the Products received match the order and that the parcel is sealed and undamaged. If this is not the case, the Customer must note any issues on the delivery slip. No claims regarding the quantity or condition of the Product will be accepted if they have not been indicated on the delivery slip.
ARTICLE 9 – RIGHT OF WITHDRAWAL
If the Product delivered does not fully meet the Customer’s expectations, the Customer may return it to the Operator. The Customer has fourteen (14) days from the date of receipt of the order to exercise this right of withdrawal.
In accordance with the French Consumer Code (Article L.221-21 and following), to exercise this right, the Customer is invited to use the standard withdrawal letter model, which includes: identity, address, order date, product details, and a clear request for a refund.
The Operator will send an acknowledgment of receipt of the withdrawal request by email.
The Customer may also exercise their right of withdrawal by sending a clear, unambiguous statement (by post, email, etc.) indicating:
• Their full name, postal address, phone number and email address, and
• Their decision to withdraw from the contract.
Using the standard withdrawal form is recommended but not mandatory.
Return shipping costs are borne by the Customer.
The legal exceptions to the right of withdrawal (as set out in Article L.221-28 of the French Consumer Code) apply, in particular in the following cases:
• Services fully performed before the end of the withdrawal period with prior express consent and express waiver of the right of withdrawal.
• Goods or services whose price depends on financial market fluctuations beyond the trader’s control.
• Goods made to the consumer’s specifications or clearly personalized.
• Goods that can quickly deteriorate or expire.
• Goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.
• Goods which, after delivery, are mixed with other items in such a way that they cannot be separated.
• Alcoholic beverages whose delivery is delayed beyond thirty (30) days and whose price depends on market fluctuations.
• Urgent maintenance or repair work requested by the consumer at home.
• Audio or video recordings or computer software unsealed after delivery.
• Newspapers, magazines or periodicals (except for subscription contracts).
• Contracts concluded at a public auction.
• Certain accommodation, transport, car rental, catering or leisure services if a specific date or period of performance is provided.
• Digital content not supplied on a tangible medium, where execution has begun with the consumer’s prior express consent and waiver of the right of withdrawal.
Returned Products must be unused, in perfect condition for resale, in their original packaging, and with all accessories included.
The return parcel must also include the Customer’s full contact details (first name, last name, postal address), the order number, and a copy of the original invoice if possible.
The Operator will refund the Customer the price of the Product within fourteen (14) days from receipt of the Product and all information required to process the refund. The refund may be made using the same payment method used by the Customer. If the order was paid using credits or gift vouchers, the refund may be issued in the form of credits or gift vouchers at the Operator’s discretion.
By accepting these Terms, the Customer acknowledges that they have been clearly informed of the conditions for exercising the right of withdrawal.
ARTICLE 10 – CUSTOMER SERVICE
The Customer may contact the Operator’s customer service:
• by email at: contact@zenaly.com
ARTICLE 11 – INTELLECTUAL PROPERTY AND WEBSITE USAGE LICENSE
The Operator is the sole owner of all content and elements present on the Website, including but not limited to: text, files, images (animated or not), photos, videos, logos, designs, models, software, trademarks, visual identity, databases, site structure and any other intellectual property elements or data (the “Content”). These elements are protected by French and international laws and regulations on intellectual property.
As a result, none of the Content on the Website may be, in whole or in part, modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, displayed, stored, used, rented or exploited in any way, free of charge or for a fee, by a Customer or third party, on any medium and by any means, known or unknown, without the prior express written authorization of the Operator. The Customer is solely responsible for any unauthorized use or exploitation.
The Operator is not the owner of content uploaded by Customers. Customers remain fully responsible for such content and must indemnify the Operator against any claims arising from it. Customers grant the Operator a free, worldwide, non-exclusive, transferable and sub-licensable license to use the intellectual property content they publish on the Website, for the entire duration of legal protection of such content.
The Operator reserves the right to take legal action against anyone who breaches this article.
ARTICLE 12 – LIABILITY AND STATUTORY WARRANTY OF CONFORMITY
12.1 Liability
The Operator cannot be held liable for failure to perform the contract if this is due to the Customer, to a case of force majeure as recognized by the courts, or to an unforeseeable and unavoidable act of a third party.
The Operator is not responsible for information imported, stored or published on the Website by Customers. The Operator cannot be held responsible for any content published by a Customer or for any direct or indirect damage that such use may cause to third parties. The Customer who publishes such content remains solely responsible.
The Customer acknowledges that, due to the nature of the internet, it is not possible to guarantee the absolute security, availability or integrity of data transmissions. The Operator does not guarantee that the Website and its services will operate without interruption or error. The services may be temporarily unavailable due to maintenance, updates, technical improvements, or changes to content or layout.
The Operator cannot be held liable for any use of the Website in violation of these Terms, nor for any direct or indirect damage that such misuse may cause to the Customer or third parties. In particular, the Operator cannot be held responsible for false information provided by a Customer or their behavior towards third parties. If the Operator’s liability is sought due to the conduct of a Customer, that Customer agrees to indemnify the Operator against any judgment and any costs incurred, including reasonable legal fees.
The Customer is solely responsible for all content they upload to the Website and confirms that they hold all necessary rights. The Customer guarantees that they will not upload content that violates third-party rights (including intellectual property rights) or infringes on individuals (defamation, insults, harassment, etc.), privacy, public order, or morality (including hate speech, apology of crimes against humanity, child pornography, etc.). In case of violation of laws, public order, morality or these Terms, the Operator may immediately suspend or delete the accounts of Customers at fault and remove any related content.
As a hosting provider for third-party content, the Operator has no general obligation to monitor the content transmitted or stored via the Website. If the Operator’s liability is sought because of content uploaded by a Customer, that Customer agrees to indemnify the Operator and reimburse all costs, including legal fees.
In addition to any commercial guarantee that may be offered, the Products benefit from the statutory warranty of conformity and the warranty against hidden defects as provided under French law.
12.2 Statutory Warranty of Conformity
Under the statutory warranty of conformity:
• You have two (2) years from delivery of the goods to act.
• You may choose repair or replacement of the goods, subject to cost conditions set out by law.
• You do not need to prove the existence of a lack of conformity for the first twenty-four (24) months following delivery (except for second-hand goods).
12.3 Return Procedure
After notifying the Operator, the Customer will receive instructions on how and where to return the Product. Products must be returned in their original packaging, complete (including any accessories and manuals) and, if possible, with a copy of the purchase invoice (which may be sent via email).
Unless the Product is faulty or clearly non-compliant, return shipping costs are borne by the Customer. If the Product is confirmed to be defective or non-compliant, all return costs will be reimbursed by the Operator.
Once the returned Products are received, the Operator will inspect them promptly and inform the Customer whether the return is accepted. If validated, the Operator will either exchange the Product or refund the amount paid, according to the Customer’s preference, within 30 days. This period may be extended if additional checks are required.
Except in cases of defective or non-compliant Products, any Product that is incomplete or damaged by the Customer will not be accepted for return. The Operator may refuse a return if the above conditions are not met.
12.4 Warranty Against Hidden Defects
The Customer may also invoke the legal warranty against hidden defects as defined in the French Civil Code. In such cases, the Customer may choose between cancelling the sale or obtaining a reduction in the price.
A summary of relevant legal articles (Consumer Code and Civil Code) is recalled, including the seller’s obligation to deliver goods that conform to the contract and are free from hidden defects that render them unfit for normal use.
The search for an amicable solution does not interrupt the time limits for bringing legal action under statutory warranties.
ARTICLE 13 – PERSONAL DATA
For more information about how the Operator uses personal data, please refer to the Privacy Policy available on the Website. The Customer can consult this Privacy Policy at any time.
ARTICLE 14 – HYPERTEXT LINKS
The Website may contain links to third-party sites that are not operated by the Operator. These links are provided solely for the Customer’s convenience, to make it easier to access other online resources. If the Customer uses these links, they leave the Website and access third-party sites at their own risk and under the terms and conditions of those sites.
The Customer acknowledges that the Operator does not control and does not contribute to the preparation of the terms of use or the content of third-party sites.
Therefore, the Operator cannot be held liable in any way for these hypertext links or for content on third-party sites. The Operator does not endorse, approve, or adopt any part of the terms of use or content of such sites.
The Website may also contain promotional links or advertising banners leading to third-party sites, which are not operated by the Operator.
The Customer is invited to report any hypertext link on the Website leading to content that appears illegal or contrary to public order or morality.
The Customer may not create or insert a link to the Website without the prior, written, and case-by-case consent of the Operator.
ARTICLE 15 – REFERENCES
Unless the Customer explicitly objects, the Operator is authorized to mention the Customer’s first name and last name in its communication materials (for example, displaying reviews on the website).
ARTICLE 16 – GENERAL PROVISIONS
ENTIRE AGREEMENT
These Terms form the contract governing the relationship between the Customer and the Operator. They constitute the entire set of rights and obligations between the parties regarding their subject matter. If any provision of these Terms is held invalid by law, regulation, or a final court decision, the remaining provisions will remain fully effective.
If one party does not enforce a provision of these Terms at any given time, this shall not be interpreted as a waiver of its right to enforce it at a later date.
REVIEW VERIFICATION PROCEDURE
The Operator is committed to maintaining the integrity and authenticity of customer reviews published on its website. The goal of this procedure is to ensure that reviews are genuine and relevant so that future customers receive reliable and transparent information.
All reviews submitted by Customers are checked before publication. Criteria include relevance to the Product, absence of inappropriate, discriminatory or offensive language, and compliance with legal and ethical standards.
Only Customers who have actually made a verified purchase may submit a review. The Operator checks that each review corresponds to a real order. Reviews are moderated by the Operator, who may contact the author for clarification or additional proof if necessary.
The Operator reserves the right to respond to any review, in order to clarify a situation or correct inaccurate information.
Reviews that do not comply with the publication criteria may be rejected or removed later if new information shows that they no longer meet the verification standards.
The Operator undertakes to maintain transparency by displaying both positive and negative reviews, provided they comply with the rules.
This procedure protects both Customers and the Operator by ensuring that only authentic and reliable reviews influence the reputation of the Products.
BLOCTEL
The Customer may register with the Bloctel service (the French “do not call” registry) to avoid being contacted by the Operator for marketing purposes after the sales contract has been completed (once the order is received). To do so, the Customer can visit: https://www.bloctel.gouv.fr/
MODIFICATIONS TO THE TERMS
The Operator reserves the right to modify at any time, and without prior notice, the content of the Website or the services offered, and/or to temporarily or permanently suspend part or all of the Website’s operation.
The Operator may also change the Website’s URL and these Terms at any time, without notice. The Customer is therefore advised to review the Terms regularly before using the Website.
The Customer acknowledges that the Operator cannot be held liable to them or to any third party for any modification, suspension or discontinuation of the Website or its services.
The Operator advises the Customer to save and/or print a copy of these Terms for future reference during the performance of the contract.
COMPLAINTS – MEDIATION
In case of a dispute, the Customer must first contact the Operator’s customer service at: contact.zenaly.com
If the complaint to customer service fails or receives no response within ten (10) days, the Customer may refer the matter to the following mediator: CM2C.
The mediator will try, in complete independence and impartiality, to help the parties reach an amicable solution. The parties remain free to accept or refuse mediation, and to accept or refuse any proposed solution.
The Customer is also informed of the existence of the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
APPLICABLE LAW
These Terms are governed by and interpreted in accordance with French law.
ACCEPTANCE OF THE TERMS BY THE CUSTOMER
The Customer acknowledges that they have read these Terms carefully.
By registering on the Website or placing an order, the Customer confirms that they have read and accepted these Terms, which form a binding contract between the Customer and the Operator.
The applicable Terms are those in force on the date of the order. A dated copy can be provided to the Customer on request. Any later modification of the Terms will not apply to previous orders unless the Customer expressly agrees.