Refund policy

Return Procedure

Return Procedure: After notification, the Customer will receive return instructions, including the return address. Products must be returned in their original packaging, complete with all accessories, instructions, etc., and accompanied, if possible, by a copy of the purchase invoice (which can be sent by email

Return Shipping Costs: Except in the case of a defective product or proven non-conformity, return shipping costs are the responsibility of the Customer. If the product is deemed defective or non-conforming by the Operator, all return shipping costs will be reimbursed to the Custome

Processing of Returns: Upon receipt of the returned products, the Operator will promptly examine them and inform the Customer that the return has been processed. If the return is approved, the Operator will exchange the product or refund the amount paid, according to the Customer's preference, within 30 days. This period may be extended if further investigation is require

Exceptions: Except in the case of a defective product or proven non-conformity, products returned incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse the return if the aforementioned conditions are not met. d.r.).